VW OEM Charging Connector Issue. Help

[hounds2020]

Hi
I am newbie on the forum
I just purchase a new 2019 eGolf SE

I only charged the car twice and this morning I noticed my car didn't charge. I set up the delayed charging according to the forum
Today I noticed an orange rubber gasket on the charging unit. I assumed this was causing the charging connector to not make a firm connection.

Has anyone else has this problem?
Does anyone know what the gasket is for?

Thanks in advance

 

[P63]

1. Welcome to the forum.
2. Your brand new car is broken and will not work. My 2015 eGolf works perfectly, and just because I'm a nice guy I'll be happy to trade cars with you.


Seriously, are you just having a problem with the app, or does the car just not charge at all? Are you sure that you have power?

 

[forbin404]

Hi
I am newbie on the forum
I just purchase a new 2019 eGolf SE

I only charged the car twice and this morning I noticed my car didn't charge. I set up the delayed charging according to the forum
Today I noticed an orange rubber gasket on the charging unit. I assumed this was causing the charging connector to not make a firm connection.

Has anyone else has this problem?
Does anyone know what the gasket is for?

Thanks in advance

The gasket was supposed to be removed by the dealer. I had one too. I showed the dealer and he just threw it away.

 

[hounds2020]

So the orange plastic was suppose to be thrown away by the dealer? Doesn't surprise me if that was the case
The dealership didn't prep the car to well as I had large sticker on the paint that was left under my front license
I also had 4 drill holes on my front bumper.

 

[hounds2020]

I think the orange gasket is interfering with the connection but I try charging again
It charged the 1st time but didn't charge the 2nd time
I just thought the orange rubber was suppose to help seal out moisture.

 

[msvphoto]

So the orange plastic was suppose to be thrown away by the dealer? Doesn't surprise me if that was the case
The dealership didn't prep the car to well as I had large sticker on the paint that was left under my front license
I also had 4 drill holes on my front bumper.

If they did that poor of a job prep'ing you might check to make sure they removed the shipping pucks on the springs. I have heard this is a common oversight also with some dealers.

 

[TwoCarsAWeek]

Is this orange gasket deep inside the J1772 connector?
I have a 2016 and had experienced problem with this gasket. With connector that has crunched up gasket, I couldn't get my car to charge. Other cars could charge fine with the same charger.
I believe when the gasket is not flat, it prevents proper connection for charging and the eGolfs seemed more sensitive than other cars.

 

[hounds2020]

Thanks for all the replys

So how do I know if they removed the shipping pucks on the springs?
Is it pretty obvious that I can see under the car?

As far as the orange gasket yes it is in the J1772 connector
It seems as though its coming out and I tempted to just remove it since the car is not charging.
Any thoughts?

 

[Sparklebeard]

Can you supply a picture?