ZeroMoon17 said:
uscpsycho said:
Yikes, is it really that bad? I bought the extended warranty. Should I cancel it? Sounds like you're in LA, which dealer do you find to be the least hassle to deal with for service?
My last car was a Volvo and I vowed to never buy another Volvo after dealing with their warranty. Brand new car, e-brake doesn't work, they won't do anything about it. And Volvo prides themselves on safety. SMH I hope I didn't walk into a similar situation with VW.
I recently had a Water Pump break on my '17 GTI while it was under warranty. Had absolutely no issues with the VW Dealership on getting it fixed, and they gave me a loaner while it was in the shop.
This is in Atlanta, GA, so your millage may vary, but I've had nothing but positive VW Warranty experiences.
I had the shifter go bad in my 2013 Touareg TDI, I couldn't even remove the keyfob from the dashboard to secure and lock the car, it could have been stolen at any time, if I parked anywhere. 42,000 miles, VW said it was going to be $950 and 7 hours to install, about $2000 for a complete new shifter box, because a cheap plastic electric switch on the shifter mechanism in the console that talks to the ECU wouldn't show that the car was in Park, when it was engaged in park.
Touareg had been garaged almost every single day of it's life, vehicle was used extensively for many long trips driving, so car was not used at all for short jaunts around town. Fought like hell with VW to get it covered under warranty, and they only covered it under "good will" warranty for me because I was a loyal VW customer that had bought many new VW's from them in the past 10 years.
That Touareg was down and non operative for 6 weeks while VW screwed around getting the part from Germany, then the dealership screwed around for another 2 weeks in July and August. Said they were swamped with work. When they are swamped with work, warranty work pays the shittiest, so the techs and service advisors don't want to touch any warranty work. You, the customer, suffer. I had to cancel my vacation to Yellowstone NP in my Travel trailer as a result. It ended up taking them 2 to 2.5 hours to actually change out the part. Undid console cover, 5 screws, and a plug, get under car, remove a few clips on transmission linkage and a clip to secure the cable. I know, I was there, cost accountant by trade, I timed them, and that was with the tech and shop manager having a convention around my Touareg, showing other techs how to do the job, too.
5 different warehouses for parts in VW system in all of USA, and not a single one of them had this part in stock... all have to order from Germany from the mother ship, and gets shipped on a slow boat over to the USA, to main warehouse, then to regional warehouse, then to parts dept at dealership. Too many hands, too many overnights waiting for paper work to be processed. They don't airship overnight with DHL.
I am certain if I'd just paid to replace the defective part at the dealership and the 7 hours to install, for $2000, it would have been finished in less than a weeks down time. But VW dealerships hate warranty work, and will make it painfully slow for you to get your car back in service.