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Thanks! I confirmed the issue wasn't isolated to Car Play only and took the car into the dealer. The technician confirmed the issue and said they would likely replace the head unit as there's no separate part for the volume control. One interesting mention by the tech is that the head unit is...

Anyone have an issue in their e-Golf with Apple Car Play volume being un-usable? When I try and increase the volume it sparatically jumps around, up and down. I can eventually find an acceptable volume but it's very frustrating. The seems to be with Apple Car Play only but I need to confirm...