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Update! Good news. Our insurance sent an inspector out; he said the damage was due to wear and tear, so declined to cover it. VW Customer Care had said they relied on the dealer to assess whether the damage was covered; they sent a letter denying coverage and saying "multiple sources" indicated...

Hi All, To clarify: the charging port always felt soft, as in it moved a bit every time we plugged in or disconnected. It wasn't rigid or solid. I suspect the tabs were slowly giving way for a long time. We had had a Nissan Leaf, leased, for three years before leasing the e-golf and it was a...

Hi All, This post is just for everyone's information. As a few others have reported, the tabs or brackets holding our charging port in place broke. Connecting has always felt soft, and finally they broke so we couldn't charge. This is a leased car and we've had it about 14 months, 18K miles...